Robert Allen Terms & Conditions: Internet Sales
ACCEPTANCE OF TERMS AND CONDITIONS
These terms and conditions of sale shall govern this order and buyer
shall be deemed to have agreed to them. Any attempt to change or add to
these terms by buyer, or any conflicting terms on any correspondence,
purchase order, or other form sent by buyer is hereby objected to and
rejected. Buyer shall be deemed to have agreed to these terms and
conditions of sale by placing an order, accepting delivery or by making
payment hereunder. No oral agreement, course of prior dealings between
the parties or trade usage shall amend or supplement any of the terms
or conditions herein. All of the terms and conditions of this order and
sale appear on this form and no additions or modifications can be made
except in a writing signed by both parties that expressly references
the amendment of these terms. All references herein to the “Seller” or
the “Company” shall mean The Robert Allen Group.
The minimum order for all cut yardage is one yard for fabrics and trim.
Incremental yardage is 1/4 yard. Orders received for cuts other than 1/4
yard will be rounded up to the next 1/4 yard increment and billed at that
amount. Leather is sold by full hides. Certain hardware is sold in pairs.
DYE LOT AND OTHER VARIATIONS; INHERENT IMPERFECTIONS
Color will vary from piece to piece and the Company does not guarantee
the dye lot. For exact match, request cutting and reserve for approval.
In the absence of such request and reserve, the Company shall have no
liability for variations in color, dye lot or shade. Some collections
contain products that are hand-painted or manufactured by hand; slight
variances in color, texture and/or weave may occur. There may also be
inherent imperfections in certain fibers, metals, leathers or fabrics.
None of the foregoing shall be considered defects.
CLIMATIC CONDITIONS; SUITABLE APPLICATIONS; C.O.M FABRIC
Climatic conditions, including heat, light and humidity levels, within
the user’s environment, can affect fabric and wood, and may lead to
fading, stretching, shrinking or other damage. Fabric displayed in sample
books and memo samples describes the intended application thereof.
ardware is considered a decorative product; while it is also functional,
some collections are more appropriate for stationary treatments and others
for windows requiring functionality. The selection of hardware, furniture
or fabrics for specific placements or applications is made at the discretion
and sole risk of the buyer and the Company shall have no liability for
such selections. Accordingly, buyers are urged to review the suitability
of such choices and any other questions with the Company’s Customer Service
Department before ordering and to allow sufficient fabric for environmental
effects. The Company shall have no liability for the buyer’s C.O.M. fabric,
its suitability, performance or condition. The Company does not guarantee
roll direction and is not responsible for errors in application due to roll
FLAME RETARDANT PROPERTIES; TOPICAL TREATMENTS
In accordance with the provisions of the Flammable Fabrics Act, as amended,
this merchandise is not intended for use in the manufacture of wearing apparel.
Flame retardant chemicals can cause skin irritation, fabric spotting and/or
stitching problems. In addition, all of the flame retardancy may be removed
through machine washing and/or dry cleaning of the fabric. Accordingly, the
Company shall have no liability for any losses, claims or damage resulting
from flame retardant chemicals. Adding topical treatments to any fabric may
alter the performance, quality, color or hand. The Company shall have no
responsibility for any damage to fabric treated beyond regular finishes
applied at the mill level.
DELIVERY SCHEDULES; SHIPPING AND CHARGES; TITLE
In-stock cut yardage orders are generally shipped within 24 hours from
receipt of a credit approved order. Furniture, custom, special-order and
non-stock orders have longer lead times. Delivery dates supplied by the
Company represent its best estimate, but are in no way guarantees of
delivery. Accordingly, the Company shall have no liability for delays in
delivery or failure to meet estimated delivery dates. All shipments are
made F.O.B. point of origin. All orders are subject to shipping and/or
handling charges. Title to goods passes upon payment in full; risk of
loss passes upon delivery to buyer’s common carrier.
NON-DELIVERY OF FURNITURE
The Company shall charge a storage fee to the buyer for any furniture
for which the balance has not been paid in full and/or for which delivery
instructions have not been given within thirty (30) days after receipt by
the receiver. If full payment and delivery arrangements have not been made
by Buyer within sixty (60) days after receipt by the receiver, the Company
shall have the right to sell or otherwise dispose of such furniture in a
commercially reasonable manner. In such event, the Company’s sole liability
to buyer (or buyer’s customer or the end-user) shall be to reimburse the
buyer for payments made after deduction by the Company for its cost of goods,
its customary profit thereon and all unreimbursed expenses of shipping,
storage and sale thereof.
CREDIT AND PAYMENT TERMS; OFFSETS
Acceptance of orders and shipments shall at all times be subject to approval
by the Company’s Credit Department, which may at any time in its sole discretion
decline to make any shipment except upon terms and conditions satisfactory to
it. Subject to credit approval, terms of payment for all goods other than
furniture or custom orders are net 30 days from the date of the invoice. All
orders are subject to the absolute right of the Company to require payment of
all or any part of the purchase price in advance of delivery. Furniture and
custom orders require a minimum deposit of 50% with order and payment of the
balance in full prior to shipment. Interest will be charged on all past due
accounts at the maximum rate permitted by applicable law. Seller accepts
credit cards on new orders only. Credit cards cannot be used to pay open
balances. Any indebtedness of buyer to The Robert Allen Group may at the
Company’s option be credited against amounts owed by the Company to buyer.
Payments received by the Company from the buyer may be applied to any past
due invoice or account of the buyer.
On-line price lists replace all prior price lists and are subject to change
without notice. On-line price lists, or any portion thereof, may not be
reproduced without our express prior written permission.
COLLECTION; GOVERNING LAW; FORCE MAJEURE
In any action for the collection of, or to enforce payment of, all or part
of the purchase price of the products sold to buyer, Seller shall be entitled
to recover all reasonable collection fees, attorneys’ fees and costs, to the
extent permitted by law. This transaction shall be governed by and enforced
in accordance with the substantive laws of the State of New York, without
regard to principles of conflicts of laws, and buyer hereby consents to the
personal jurisdiction of the federal and state courts located in New York,
New York. The Company shall not be liable for delay or failure in performance
hereunder arising from any act of God or nature, strike, labor disruption,
government action, lack of materials or other cause not within its control.
CANCELLATION OF ORDERS
Any cancellation of an order must be made in writing within five (5) business
days of the order date. Notwithstanding the foregoing, no cancellations will
be accepted if production of the order has commenced, including without
limitation, cutting of fabric. If production has not commenced and the
cancellation is accepted, the buyer’s deposit will be refunded.
RETURNS AND CLAIMS
No merchandise may be returned without the Company’s prior approval and instruction.
No returns on Beacon Hill fabric under 1 yard; for all others, no returns on upholstery fabric under 5 yards or
drapery fabric under 9 yards.
No returns of floor samples or sale items, which are sold “as is” and for which all sales are final.
No returns of goods that have been cut, treated, altered, processed, subject to abuse or misuse, or damaged
after shipment by Seller.
No returns of velvets, custom products or special-ordered goods.
All authorized returns must be in original wrapping materials in the same condition as when received by
All authorized returns within 30 days of invoice date will be subject to in/out freight and handling charges.
All authorized returns after 30 days but within 60 days of invoice date will be subject to a 25% restocking
charge, plus in/out freight and handling charges.
No returns for any reason after 60 days.
Claims for damage to furniture in transit for delivery to buyer or buyer’s customer, workroom or other agent
are buyer’s responsibility; all goods should be inspected upon arrival and a claim filed with the carrier if
damage has occurred in shipment.
The Robert Allen Group provides memo samples upon request, subject to its
sole discretion for the sole purpose of assisting customers in their
purchasing decisions and they remain the property of the Company. The
Company requests that all memo samples be returned within 30 days and
reserves the right to charge for memo samples or to take any other steps
it deems necessary to ensure that memo samples are used for their intended
The Robert Allen Group provides Sample Books to its sales
territories, subject to its sole discretion for the sole purpose of
assisting customers in their purchasing decisions. The Sample Books
remain the property of the individual sales territories to which they
are provided. The sales territory reserves the right to charge for Sample
Books or to take any other steps it deems necessary to ensure that Sample
Books are used for their intended purpose.
NO THIRD PARTY BENEFICIARIES
No third party shall have any rights with respect to this sale transaction,
on any legal or equitable theory of reliance, contract or otherwise,
and the Company shall have no liability to any such third party, including
without limitation, a customer of the buyer or an end user of the Company’s
products. The Company sells “to the trade” only and not directly to consumers;
any signatures or payments made by consumers with respect to this transaction
shall be deemed to have been made as a convenience only as agent for the trade
buyer named herein.
NON-CONFORMING OR DEFECTIVE PRODUCTS
The Robert Allen Group reserves the right to repair or replace any defective
or non-conforming product, as provided below. All products must be inspected
by the buyer or buyer’s customer, workroom or other agent, within ten (10)
days after receipt and all defects or damages not sustained in shipment must
be promptly reported to the Company’s Customer Service Department. All shipments
received and signed for by buyer’s receiver must be inspected for damage prior to
acceptance and the Company must be notified promptly of any problem. All returns
for defects must have prior authorization and instructions from the Company and
must be returned in their original package and in the same condition as when
received. If verified by the Company to be defective, products will be accepted
within sixty (60) days after receipt for repair or replacement, at the Company’s
sole option. The Company will pay all return in/out freight and handling charges
in such verified cases. If, upon inspection of an authorized return, the Company
determines that the claim is unsubstantiated, the return will be rejected and
return in/out freight, handling and restocking charges will be assessed. Charges
for local repairs will not be accepted without prior authorization from the
Company. The foregoing provisions shall constitute the buyer’s sole remedy with
respect to defective or non-conforming goods. In no event shall Seller be liable
for any customary variations within industry standards or for imperfections
inherent in certain fibers, leathers, metals, fabrics or woods.
All advertising of the Company’s products must be dignified, tasteful and professional.
Use of the Company’s trademarks, tradenames, logos, copyrighted materials, digital
images or other proprietary materials, in any medium (including without limitation,
over the internet), without prior written approval by The Robert Allen Group, is
strictly prohibited and may subject an unauthorized user to legal action by the
DISCLAIMER OF WARRANTIES; LIMITATION ON LIABILITY
UNLESS OTHERWISE EXPRESSLY
OFFERED BY THE FABRIC, HARDWARE OR FURNITURE MANUFACTURER AND INDICATED IN WRITING
BY THE COMPANY, SELLER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANT ABILITY.
IN THE EVENT OF SELLER’S LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE,
STRICT LIABILITY OR OTHERWISE, BUYER’S SOLE AND EXCLUSIVE REMEDY WILL BE LIMITED
AS SET FORTH IN THE SECTION ENTITLED “NON-CONFORMING OR DEFECTIVE PRODUCTS”, TO
REPAIR OR REPLACEMENT BY SELLER OF ANY DEFECTIVE OR NONCONFORMING GOODS FOR WHICH
TIMELY CLAIM MAY BE MADE BY BUYER. SELLER EXPRESSLY DISCLAIMS ANY LIABILITY TO BUYER,
ITS CUSTOMERS OR TO END USERS OF ITS PRODUCTS, FOR SPECIAL, INCIDENTAL, PUNITIVE OR
CONSEQUENTIAL DAMAGES, INCLUDING DAMAGE TO OR LOSS OF OTHER PROPERTY OR EQUIPMENT,
PERSONAL INJURY, LOSS OF PROFITS, BUSINESS OR REVENUES, OR COST OR OTHER DAMAGE,
LOSS OR EXPENSE FROM ANY CAUSE WHATSOEVER, ARISING OUT OF OR IN ANY WAY CONNECTED
WITH THE SALE OR USE OF ITS PRODUCTS. THE MAXIMUM LIABILITY, IF ANY, OF SELLER FOR
ALL DAMAGES HEREUNDER IS LIMITED TO THE PURCHASE PRICE OF THE DEFECTIVE OR NON-CONFORMING
PRODUCTS SOLD PURSUANT TO THIS TRANSACTION. ANY ACTION ARISING HEREUNDER MUST BE
BROUGHT WITHIN ONE YEAR FROM THE DATE OF SALE. SOME STATES DO NOT ALLOW THE EXCLUSION O
R LIMITATION OF WARRANTIES, CONSEQUENTIAL DAMAGES OR REMEDIES, OR LIMITATION ON THE
TIME FRAMES INVOLVED IN SAME, IN WHICH EVENT THESE LIMITATIONS MAY NOT APPLY TO YOU.