Shipping & Returns

At Robert Allen, we ensure that your order arrives safely and in pristine condition:

US Shipping Policy

• Online Memo Requests ship via USPS. Expedited shipping via UPS Next Day Air® and UPS 2nd Day Air® is available at an additional cost. 30 memo limit per order. Orders over 30 memos will be split and subject to additional shipping fees.

• Online Product Orders ship via UPS Ground. Expedited shipping via UPS Next Day Air® and UPS 2nd Day Air® is available at an additional cost.

• Note: Expedited orders received after 4:00 PM EST, Monday through Friday, will ship via the expedited service selected on next business day.

• Furniture & Decor Shipping Rates: At Robert Allen, we ensure that your order arrives safely and in pristine condition.
• Our shipping rates are calculated per item, providing clear and straightforward pricing.
• Multiple Piece Orders: For orders containing multiple pieces, please call Robert Allen at 800-343-1474 for a customized shipping quote. We strive to secure the best possible rates for you.
• Ultimate Protection: All furniture is shipped and delivered in sturdy wood crates to ensure ultimate protection during transit. This extra step guarantees that your items arrive undamaged and ready to enhance your space.

CANADA Shipping Policy

• Online Memo Requests will be shipped via USPS. 30 memo limit per order. Orders over 30 memos will be split and subject to additional shipping fees.

• Online Product Orders will be shipped via UPS Worldwide and charges will be calculated at checkout.

INTERNATIONAL Shipping Policy

• Online Memo Requests will be shipped via USPS.

• Online Product Orders will be shipped via UPS Worldwide and charges will be calculated at checkout.

Note: All prices shown and charged in USD.

Returns and Claims

No returns will be accepted without the Company’s prior authorization.  

All requests for return and credit must be made 30 days from the invoice date. The request must include the invoice number, the date of the invoice, pattern name or number, color, quantity, and reason for the request. All products must be inspected for correctness of color, pattern, quantity and quality immediately upon receipt.

Fabric cannot be returned for credit that has been cut, treated, altered, processed, subject to abuse or misuse, or damaged after shipment by Seller.

No returns or cancellations will be accepted for custom products or special orders once the order is in production. No cancellations are accepted for any order once the order is in production.

Authorized returns of first quality merchandise and refused shipments are subject to freight charges and a 25% restocking fee. 

Color will vary from piece to piece and the company does not guarantee the dye lot. Credits will not be issued for dye lot variations. 

Merchandise credits are non-transferrable and may not be redeemed for cash. Except as otherwise required by law, unused credits expire 12 months from the date the credit is first issued.